may be someone could help, otherwise I will give all the hint "don´t buy a heatpump from heatsiphon".
I ´ve bought the heat pump in October 2008 directly from heatsiphon, this year in April 2011 the compressor was defective, after contacting Miss Gianini (the tech-support from heatsiphon) via chat - here is an extract:
"OK, Part is in warranty, you will have to pay for freight to get it to you and labor to have it installed. I will email you shortly with freight quote and lead time to get the compressor in from our supplier.
on your homepage you write: Strongest Warranty in the Industry
In addition to our UNCONDITIONAL LIFETIME HEAT EXCHANGER CORROSION WARRANTY, HEAT SIPHON has the STRONGEST WARRANTY in the pool heating industry WHERE IT COUNTS
A FULL FIVE YEARS PARTS AND LABOR COMPRESSOR WARRANTY. Your compressor is the MOST EXPENSIVE PART TO REPLACE - at least THREE TIMES the cost of the next most expensive service part.
NO FINE PRINT - NOT PRO-RATED like our competition. At 4 years and 11 months you still get a new compressor and we pay for the labor to put it in, and we back it up with quick, hassle-free warranty service from our network of Factory Authorized Service Centers.
so why i have to pay for the labour?
That is USA Warranty where service centers are set up with contracted rates. I will email you shortly
ok thank you sue"
That´s the last email on 12th April 2011:
LEAD Time to get compressor is 3 weeks.
Freight will be $258.95 Air 3-5 days.
Get a quote for labor and email it. Maybe we can give you the freight free to cover labor cost. Warmest Reqards, Sue Giannini
I contacted again and again, the CEO Mr.Bernardi as well and also by my solicitor
Up to now: I´ve got no compressor, no answer, nothing. May be the reason could be, that I´m living in Germany.
Best wishes Khalil